Privacy Policy for Your Home 360

1. Who This Policy Applies To

• Client Service Providers (CSPs): Users of the Your Home 360 mobile app and website.
• Customers: Users of the Your Home 360 website.

2. Information We Collect

For Client Service Providers (App & Website)

• Account Information: Email addresses, phone numbers, and login credentials.
• Google Calendar Integration: Calendar data for scheduling and managing appointments.
• Push Notifications: Data to support reminder notifications and weather alerts (app only).
• Payment Information (Optional):
  • Collected only if a CSP chooses “Company Check” as a payment method (for work order visit and internal expenses).
  • Includes check number and charge amount for payment processing (for work order visit and internal expenses).

For Customers (Website Only)

• Account Information: Name, email, and phone number.
• Property Information: Details about properties you register or manage.
• Photos: Visual documentation uploaded for property records or reports.

3. How We Use Your Information

For Client Service Providers

• Provide tools for scheduling, inspections, and reporting.
• Integrate with Google Calendar for scheduling and reminders.
• Send reminder notifications and weather alerts (app only).
• Provide customer support and troubleshoot issues.

For Customers

• Store property details and inspection records.
• Facilitate communication with your Client Service Provider.
• Generate professional reports with photos.
• Provide customer support and troubleshoot issues.

4. Data Sharing and Disclosure

Your data is stored in your password-protected space, accessible only by you and our support team when necessary.

We do not sell, trade, or share your information with third parties, except as required by law or to provide essential app services (e.g., Google Calendar integration for CSPs).

5. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights (GDPR/CCPA)

Depending on where you live, you may have rights under laws like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information and account.

To exercise these rights, please contact us at help@your-home360.com. We may verify your identity before fulfilling your request.

7. Data Retention

We keep your information only as long as needed to provide our services and comply with legal obligations. If you request deletion, your data will be removed except where retention is required by law.

8. Push Notifications (App Only)

Push notifications, such as reminder alerts and weather alerts, are only sent to Client Service Providers using the mobile app. Customers do not receive push notifications.

9. Children’s Privacy

Your Home 360 is intended for users above 13 years. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Your continued use of Your Home 360 constitutes acceptance of any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

• Email: help@your-home360.com
• Phone: 781-217-4647