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CUSTOMER STORY · VERMONT HOME WATCH
He Spent His Career in Software. He Knew It Should Make His Job Easier.
How Charlie Posnick of Vermont Home Watch found what he was looking for in Your Home 360.
Charlie Posnick
Owner, Vermont Home Watch
AT A GLANCE
Business
Vermont Home Watch, northern Vermont
Credential
The first NHWA Accredited Home Watch business in Vermont
Clients
Second home, seasonal properties and frequent travelers
Found Your Home 360
Through the National Home Watch Association
Charlie Posnick spent his career as a software tester. When he started Vermont Home Watch, he knew what good technology should do for a business.
His first system didn’t do it. Client information lived in one application, inspection reports in another, and the checklists were built for a generic house. He wanted one system he could customize around how his business actually runs.
Built by people who know both the software and the job
Charlie first heard about Your Home 360 through the National Home Watch Association. He asked for a demo and looked into the team behind it.
Your Home 360 was built by Kate and Bill Eldredge. Kate spent 15 years running Eldredge Property Services, a Home Watch and concierge business with a team of nearly 20. The platform grew out of what she and her team needed to make their day-to-day work easier. Bill spent nearly two decades building data and technology platforms. Together, they cover both sides of the business: the field and the software.
“That was a real selling point for me.”
Switching, with someone beside him
Charlie wondered whether switching would be worth the effort of moving his data and learning a new system.
Cindy, who leads onboarding, helped him make the transition. She cleaned up his existing data and took him through setup in a clear sequence. Before he went live, she walked him through practice reports, work orders and invoicing, so his first real day in Your Home 360 wasn’t his first time using it.
“The onboarding is outstanding.”
One system that fits his business
Now Charlie runs his business from one connected system. Clients, properties, contracts, reports and invoicing all live in one place. His clients have their own portal for their reports and invoices.
In the field, every property has its own checklist, with only what that house needs, in the order he walks through it. Setting up new clients, adding property details and sending service agreements now take less time.
“Sending out a service agreement is so much faster with Your Home 360.”
Those changes add up.
“I end up spending a lot less time in the software.”
“Their response time is amazing.”
Charlie Posnick, Vermont Home Watch
A real person on the other end
When Charlie has a question, spots an issue or suggests an improvement, a real person answers. The team follows up, tells him what they can address and takes his feedback seriously.
Glad he made the move
Looking back, Charlie is clear: “I’m 100% pleased that I made the switch.”